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Sales and Shipping Policy
General conditions of sale
The present conditions that regulate the purchase contracts made in the online store www.squaliswim.com, for which SQUALI SWIM SL is legally responsible, with CIF Nº B-67929513 and address in Madrid, C/ Aguacate 29, (28044 Madrid) , email: squali@squaliswim.com, hereinafter, "Squali Swim", will become part of the contract when Squali Swim agrees to the commercial relationship by sending the consumer written proof of the contract with all the terms thereof and are accepted by the consumer.
Purchasing process
In order to make purchases on the web www.squaliswim.com you must accept the general conditions of sale. The mere use of the services of squaliswim.com supposes their acceptance.
The purchase process is as follows:
1. - Access the purchase section within the website
You must access the website www.squaliswim.com/tienda
2- Product selection
Once inside the store section you will be able to see all the available items.
You just have to select the item you want, choose the color, size and quantity you want, then press the "Add to cart" button. The price indicated on each product is in Euros and does not include shipping costs.
In the upper right part of the page you will see the cart with the selection of products you have made.
During the purchase process you have the possibility to modify the content of the cart. You can delete items, add new ones or change the quantity requested.
3- How to remove one or more items from the cart
On the left side of each item line you will find an x, and all you have to do is click it on each of the items you want to delete and the amount of your purchase will be updated.
4- How to modify the quantity of an item
In the quantities section you can enter the new quantity, and the amount of your purchase will be automatically updated.
5- How to add a new product to the cart
Whenever you want, you can select a new item and add it to the basket by clicking "Add to cart".
6- How to choose an address
On the screen that you will see after confirming the items you want to purchase, a form will appear to enter the address where you want us to send your order.
Due to delivery requirements, PO Boxes are not accepted as the recipient address.
We will default to the billing information you have indicated on the form.
See the privacy and confidentiality policy of squaliswim.com to know what treatment we make of your personal data.
7- Make the payment
The only form of payment available to Squali Swim is by debit or credit card.
Once you click on the option to make the payment, you will be asked to enter your credit or debit card details.
Payment by credit or debit card is made through the secure payment gateway of the bank. Through this payment method, Squali Swim never collects or manipulates any customer data related to their card number. All the data is processed directly by the bank, so that Justino Delgado can always offer the greatest security, transparency and confidentiality in the transaction.
Legislation
These sales conditions will be executed and interpreted in accordance with Spanish legislation, legislation to which the parties expressly submit. Any dispute that may arise from its validity, interpretation or execution will be submitted to the Spanish courts.
Contact information
The Internet domain squaliswim.com is the property of SQUALI SWIM SL identified with CIF B-67929513.
Mailing Address:
c/ Aguacate 29, 28044, Madrid, Spain
Email: squali@squaliswim.com
shipments
1. Delivery methods
The shipping companies used by Squali Swim are Tipsa and Correos.
2. Order delivery times
The estimated delivery time for Squali Swim orders is 48 hours.
Once your order leaves our warehouse you will receive a warning message in your email.
In the event that squaliswim.com cannot meet this deadline, the client may proceed to confirm, change or partially or totally cancel the order. If the client opts for total cancellation, the amount paid will be fully refunded within a maximum period of three working days.
Squali Swim reserves the right to make partial shipments, at no additional charge to the customer.
Transport transit, the time that elapses from the time the order leaves our warehouses until delivery, is established as one (mainland Spain) two days.
Squali Swim only makes national shipments.
Shipments will be made to:
• Mainland Spain
• Balearic Islands
• Canary Islands
• Ceuta and melilla
Squali Swim cannot be held responsible for failure to comply with these deadlines, in case of force majeure, such as a total or partial strike (especially of means of transport), or other similar causes.
These term and delivery conditions are solely and exclusively
3. Shipping costs
The rates for each area will be calculated based on the geographic location of the recipient and the weight/volume of the total items purchased. Shipping costs appear separately from the item price and do not include taxes, which will be calculated separately if applicable.
When all the items in the basket are confirmed, the online store automatically calculates the shipping costs. If you modify the items in your basket or change the destination of your order, the transport costs may vary.
The transport companies usually used in our shipments are:
Mainland Spain: Tipsa/Correos
Spain Balearic Islands: Tipsa/Correos
Spain Canary Islands, Ceuta and Melilla: Tipsa/Correos
Squali Swim reserves the right to change the transport agency, without implying an exceptional expense for the client or harming the delivery conditions of their order.
4. Customs and taxes
Deliveries only in Spain
The prices of the products that are for sale in the online store include 21% VAT (items and shipping costs).
Orders destined for the Canary Islands, Ceuta and Melilla are subject to various customs expenses and taxes specific to their Autonomous Community. The payment of these, if they originate, will correspond to the client and will be paid at the time of delivery of the merchandise.
5. Precautions at the time of delivery
It is the responsibility of the recipient to check the shipments upon arrival, stating in writing at the time of delivery the observations and claims that he deems justified (including rejecting the package) if he verifies that the package is likely to have been opened or shows clear signs of deterioration . These observations must be communicated to turboswim.com in the shortest possible time.
6. Changes and returns
Any item purchased at www.squaliswim.com has a total satisfaction guarantee.
If you are not satisfied with your purchase, you can return part or all of the order, communicating it within 15 calendar days from the receipt of the merchandise. Once we receive the product and confirm its good condition, we will refund the amount of the item but not the shipping costs paid in the order.
If you wish to change the size, color or model of the purchased item, a new delivery will be made with return for a charge of €6.95 including taxes. This process will be effective as long as it is shown that the order is in perfect condition. The reshipments are usually made by Tipsa, if you choose another method you must bear all the expenses.
If you wish to make any changes or returns, you must pay the shipping costs for €6.95.
In the case of defective products or that do not correspond to the order placed by the client, we will assume all the expenses derived from the change and subsequent shipment of the correct order. Upon receiving the package, the good condition of the product will be confirmed and that it was indeed an error on our part. Next, the new product will be shipped.
In no case will the change or return of used items, handled by the customer or that do not arrive in their original packaging, be accepted. Returns due postage or cash on delivery will not be accepted either.
The wear or deterioration caused by use, misuse or the passage of time will not be a reason for change.
To carry out a return or exchange you must contact us through our Instagram account or by sending an email to squali@squaliwim.com.
They must direct their return packages (by mail preferably) to:
SQUALI SWIM SL
"Online store"
Calle Aguacate 29, First floor.
28044 Madrid, Spain
Once the package has been received in our warehouses and the contents have been reviewed, we will proceed according to the instructions indicated on the return form.
No changes will be accepted without prior authorization from Squali Swim .
For hygiene, swimsuits should be tried on with underwear.
7. Custom Orders for Equipment.
The policy cited in the previous paragraphs applies solely and exclusively to any order from the Squali Swim collection.
Personalized orders for equipment are on demand and solely and exclusively manufactured and sent for the person who orders said order, therefore returns are not accepted unless the product arrives in poor condition or is defective. The client will have 15 days from receipt of the same to check its status and notify Squali Swim.
Once verified, a new order will be processed for the client without any additional cost. In no case will the amount of the original order be refunded.
Returns are not accepted for the following cases:
to. Error when ordering a product or a chosen size . It is understood that the client has previously obtained the information on which product and which size to choose. Both your own sports entity and Squali Swim will provide the possible means so that before making the purchase the type of product and the size that is being purchased is clear. If the client is not sure, he can consult Squali Swim or the person in charge of his team.
b. Delay in shipping times . Depending on the type of product, shipping times can range from 4-8 weeks. It could be the case that due to specific moments of the year in production, the ordered order suffers delays. The customer will be notified that the order will suffer a delay but in no case will it be a reason for a refund of the amount.
c. Any other reason not included in the following cases.
Contents and information provided
Squali Swim reserves the right to modify the commercial offer presented on the Web Site (modifications to products, prices, promotions and other commercial and service conditions) at any time.
We make every effort to offer the information contained on the web truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of turboswim.com, it will be corrected immediately. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, we will notify the client of said error and they will have the right to cancel their purchase without any cost on their part.
The www.squaliswim.com website, as well as the emails you receive from Squali Swim contain material protected by copyright. You agree that you do not acquire ownership of this protected material by the mere fact of downloading information protected under copyright or copyright from the web. Squali Swim . is the owner and owns the property in the selection, coordination, arrangement and modification of the content published on the web, as well as in its originals.
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